Quality Policy
At Mambokazi Isocred (Pty) Ltd, quality is the cornerstone of our service culture. We are committed to delivering reliable, impartial, and high-quality assessment and certification services that align with ISO standards and regulatory requirements.
Our mission is to be the most trusted conformity assessment body in Africa, consistently focused on customer centricity, operational excellence, and continuous improvement.
We foster a culture of improvement by:
Leveraging client feedback
Conducting rigorous audits
Regularly reviewing staff performance and operational strategies
Integrating industry best practices and advanced tools, including AI
The leadership team is dedicated to promoting a client-focused mindset while upholding our core values of quality and excellence in every facet of the organization.
Impartiality Policy
Mambokazi Isocred (Pty) Ltd is committed to upholding the highest standards of impartiality in all certification activities.
All personnel must disclose past or current relationships that could influence certification decisions.
Staff and subcontractors are prohibited from auditing clients they have consulted for or had financial interest in within the past two years.
No commissions for client referrals are permitted unless transparently documented, approved, and risk-assessed.
Training services offered are general in nature and not tailored to specific clients, reinforcing separation from consultancy.
Auditors and staff must adhere to strict ethical guidelines, including confidentiality, avoiding undue influence, and rejecting gifts or inducements.
Oversight mechanisms include:
Regular impartiality risk assessments
Annual training on conflicts of interest
A robust Impartiality Committee, with findings reviewed annually by management
Binding confidentiality and impartiality agreements for subcontractors
Certification decisions remain fully independent and are never outsourced to consultancy firms. Through these measures, Mambokazi Isocred ensures integrity, independence, and fairness in all certification services.
Use of Certification Marks
If a client’s quality management system is registered by Mambokazi Isocred (Pty) Ltd, they are entitled to use our service mark in conjunction with the relevant accreditation body logo, subject to the logo conditions provided.
Clients agree to:
Not misrepresent their certification
Not modify or alter certification certificates in any way
Only use the Mambokazi Isocred (Pty) Ltd logo in accordance with our guidelines
Any misuse of certification marks may result in corrective action or withdrawal of certification.
Complaints and Appeals Process
Mambokazi Isocred (Pty) Ltd values all feedback and treats complaints as opportunities to improve.
Complaints
Complaints may relate to audit conduct, certification decisions, communication, or service delivery. They can be:
Internal: raised by staff concerning internal processes or performance
External: raised by clients, suppliers, or stakeholders
All complaints, whether verbal or written, are:
Objectively investigated
Appropriately resolved
Fully documented
Appeals
Clients who disagree with audit outcomes or certification decisions may lodge an appeal.
Appeals are reviewed by an independent Appeals Committee.
If the Managing Director was involved in the audit, a neutral officer is appointed.
Investigations may involve discussions with clients, auditors, or follow-up audits.
Confidentiality is strictly maintained.
Final decisions are communicated in writing and logged in the appeals register.
Unresolved appeals may be escalated to the accreditation body.
Appeal outcomes and trends are reviewed by senior management and the Impartiality Committee to ensure accountability, fairness, and system improvements.